Pep Boys Reviews

I took my car to the Pep Boys in Orange New Jersey, because my battery was malfunctioning. After replacing the battery, I started to receive multiple error messages on my dash such as drivetrain malfunctioning, battery is not charging with turned off, the airbag light was highlighted and a multiple other messages. I took the car back and they kept my car for four days without doing anything. They claimed that they were waiting on a part to diagnose the car which is a BMW. The fourth day I sent my son to get my car, because they were not doing anything with the car, but letting it sit. They were not able to give me any type of resolution of what was wrong with the car after they replace the battery, and they refuse to take responsibility that they made matters worse. When my son picked up the car, the car was completely dead. They had to charge the battery, and one of the workers stated that someone left the lights on all night, so this is why the car was dead. This was the most horrible experience I had with a facility that fixes cars. They have made matters worse because they were not knowledgeable of what they were doing and they should have said something in the beginning That they were not experienced or equipped enough to fix BMWs. So now, it is going to cost me more money to fix their mistakes. I would not take my bicycle there to replace a wheel. That’s how bad the services!

Regarding the Pep Boys shop located at 810 E Dominguez St, Carson, CA *******

The worst customer service, if you can even call it that.

Wednesday, 4/19/23, I had 2 damaged tires - one completely flat, the other going flat. By the time AAA changed the completely flat tire with the spare, it was after 6pm. I normally go to America's Tire, but they close at 6pm. The Pep Boys around the corner from America's Tire was still open so I went there. The employees there that night told me the tires couldn't be repaired and I needed 2 new tires. Me not being a tire expert, believed them and was charged $450.22 for 2 new tires.

The next day, Thursday, one of my co-workers suggested I go to America's Tire and see if it was possible to get reimbursed since the 2 damaged tires were bought there and I paid for the warranty. The manager of America's Tire around the corner from Pep Boys said if I brought the damaged tires in, he would issue a reimbursement. I went over to Pep Boys and got my tires and went back to America's Tire.

The manager of America's Tire looked the tires over and was stunned that Pep Boys charged me for 2 new tires when the damaged tires were repairable. That's when I knew I had been scammed. He also told me Pep Boys charged me about $150 more than that same brand would cost at America's Tire. Not only that, the rear tire Pep Boys put on was inside out, there was 50lbs of air pressure in both tires when there's only supposed to be 36 and both of those tires were already 3 years old. The America's Tire manager told me to go back to Pep Boys and tell them to give me a refund, they would switch out the tires and I would give Pep Boys back the tires they sold me.

The guy working the counter at Pep Boys refused to give me a refund and insisted the tires couldn't be repaired. I wanted to make a phone call with all of us and the America's Tire manager to get us all on the same page. One of the Pep Boys employees said he'd follow me over to America's Tire and talk to the manager himself. Both the America's Tire manager and the Pep Boys employee, went over every millimeter of those tires and came to a mutual opinion that those tires were indeed repairable and the Pep Boys employees should have repaired them and not charge me for new tires.

The Pep Boys employee told me to go back to Pep Boys tomorrow (today 4/21/23) when the manager was in and tell him to give me a refund. I said to that Pep Boys employee, in front of the America's Tire manager "why do I get the feeling you're going to change your story by the time I get there tomorrow?" The Pep Boys employee said something along the lines of "as my skin is black and can't be changed, neither can my word" (yeah right). The America's Tire manager told me if Pep Boys wouldn't make it right, then to come back and he would.

During my break today I was reading a whole LOT of tweets on Twitter and reviews on Yelp about people's bad experiences with Pep Boys. I wish I'd read those sooner.

I went to Pep Boys today after work to get a refund as that employee told me to do and give them their tires back. I told the manager what happened, that his employees took advantage of my ignorance about tires and fraudulently charged me for 2 new tires I really didn't need instead of repairing the damaged tires. I told him what his employee said during our meeting with the America's Tire manager. That employee said "I never told her that". (Didn't I say it? I knew that he was going to change his story). The Pep Boys manager said he was going to call his district manager. He didn't do it in front of me so I doubt he did it at all because these guys can't seem to tell the truth about anything. He said he wouldn't give me a refund because they don't issue refunds for used tires. (I had those tires on my car for less than 24 hours). I told him that he and his employees are a bunch of sleazy liars and I was going to go public with this in as many forums as I can think of.

I went back over to America's Tire to let the manager know the Pep Boys manager refused to issue me a refund. He asked me if I still had the other tires. I said yes and he was welcome to them. The America's Tire manager issued me a reimbursement for what I spent at Pep Boys. That hardly seems fair to America's Tire, but I'm very grateful for them. The America's Tire manager is great and knows what it takes to keep people coming back since repeat customers are really what keeps businesses going.

This is why I've been going to Discount Tires/America's Tires since the 90s. I've never, ever had a problem with service and only went to Pep Boys because America's Tire was closed. I feel violated by Pep Boys for taking advantage of me like that. Most of us aren't tire experts and depend on company employees being honest with us when we need their help. You bet your $#*! I'll never spend another penny at Pep Boys for anything and I hope nobody else I know will either.

I went here on Monday morning to get my windshield wipers linkage replaced in Savannah, Georgia. The mechanic at the front desk gave me several quotes. Initially when I arrived, he quoted something like $214 for the repair. Then he took it upon himself to start adding things to the repair to inflate the bill like three windshield wipers. I inquired about how three wipers came into this repair and he tried to explain I needed them; this was a lie because I had just purchased new ones recently. I told him to take those off because I did not request them; always ask customer first before just adding things on the bill. So, now this was about $400 totaled up. I decided not to do the repair at the time because the warranty was not paying for it. I did pay the diagnostic fee of $89. When I was getting ready to leave, I asked him to print me out an itemized quote and this time this bill came to $458 even though I had paid the diagnostic fee. I questioned him on why this bill kept inflating each time, and he was stumped just saying "This is how much it is." I told him this was not so and he was only a thief trying to rip customers off because I had previously gotten a quote total $250 from another shop. I told him he thinks people are stupid and he would be reported. He then told me he did not care. I hope they fire this guy, or he goes to jail because he is helping to bring on lawsuits against this company. He just can't go around charging people "willy nilly" prices and think they are fools. Any and every one reading this, please be careful with this ripoff company and take your vehicle elsewhere for ethical repairs. This place is garbage!

I went here on Monday morning to get my windshield wipers linkage replaced in Savannah, Georgia. The mechanic at the front desk gave me several quotes. Initially when I arrived, he quoted something like $214 for the repair. Then he took it upon himself to start adding things to the repair to inflate the bill like three windshield wipers. I inquired about how three wipers came into this repair and he tried to explain I needed them; this was a lie because I had just purchased new ones recently. I told him to take those off because I did not request them; always ask customer first before just adding things on the bill. So, now this was about $400 totaled up. I decided not to do the repair at the time because the warranty was not paying for it. I did pay the diagnostic fee of $89. When I was getting ready to leave, I asked him to print me out an itemized quote and this time this bill came to $458 even though I had paid the diagnostic fee. I questioned him on why this bill kept inflating each time, and he was stumped just saying "This is how much it is." I told him this was not so and he was only a thief trying to rip customers off because I had previously gotten a quote total $250 from another shop. I told him he thinks people are stupid and he would be reported. He then told me he did not care. I hope they fire this guy, or he goes to jail because he is helping to bring on lawsuits against this company. He just can't go around charging people "willy nilly" prices and think they are fools. Any and every one reading this, please be careful with this ripoff company and take your vehicle elsewhere for ethical repairs. This place is garbage!

Rude treatment by manager
Inappropriate behavior to older female
Errors in service
Unapproved charge for "extended warranty"

I hope this helps a neighbor by saving them frustration. I had my car serviced at Pep Boys on Kings Canyon, in Fresno, they sent me an e mail asking me to do a review. I did the review which was not a good review. So now I got another e mail saying it could NOT BE PUBLISHED because it did not meet their qualifications. I wrote about the poor customer service which is against their policy. DUH!!
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I made an appointment at Pep Boys on Kings Canyon to have front brakes put on ,my 2017 RAV 4 Toyota. The appointment was for 10 am Friday. It was made on Wednesday, 2 days earlier. I took my car there at 10 am, I called at 1:30 and they haven't even started on it yet. When I told them I had an appointment for 10 am they said basically that doesn't mean anything. There was another vehicle in front of me and they only had 1 service tech. I asked why do they take appointments then if they do not honor them? They had no answer.

My first time at pepboys Auto parts and services located at 4105 Buford hwy NE, Atlanta. Great Great service by MR ROMEO. I highly recommend there services to everyone and i will surely be using them again in the future. 😁

Went to pep boys in Round Lake and was able to recycle old oil and antifreeze. Tony was very helpful with this process. Thanks again!

They guess what the problem may be without giving your car a proper diagnosis they quote you an obscene amount of money and then tell you that they just want to let you know that their service may not fix your problem and it won't be their fault?

I went in for a wheel aligment and brakes which has a lifetime warranty. I get a call that the axle is leaking and needs replacement and is going to cost about $200 to fix it. I'm like ok change it. I get another call half an hour later - "we can't get your axle out, we will need to replace the hub axle assembly". I'm like don't do the work I'll come back for it later. "We damaged the hub trying to get the axle out so we can't put it back". How much is the hub? About $400. I went in thinking I was going to spend 300 to 400 dollars at Pep Boys and end up with an invoice over $1400. I had to fight to get a %10 off. I end up charging to my car $1294. I feel like if the mechanic was trying to get the axle out and could not they should have call me and say we can't get the axle out and if we try to force we are running the risk of damagin the hub assembly. Do you want us to force it out? That should have been the question.

No respect for customer's time! I had a 1:30 appt. and it is 2:20 and nobody has touched it! It is the same freaking story everytime - I would never take my personal vehicle here, but this is a work car and Pep Boys ( or should I say PepGirls) have an agreement with the company I work for to service the vehicle - it is not all Pep Boys, just the Pep Girls in Monrovia, CA. That has consistent horrible customer service and LAZY ASS employees! I suspect it is managed very poorly to always deliver such consistently BAD service.
Best advice, AVOID this Pep Girls location in Monrovia, Ca.!!!

PepBoys is a joke! They damaged my vehicle and I have parts missing from one simple oil change! I have contacted the store (East Norriton) as well as the corporate location and no one seems to care! I was told the video would be reviewed and magically the system was down when they needed to review it! I will make sure to post on any outlet possible to make sure that everyone hears me!

I took my vehicle to the East Norriton location for a simple oil change and they not only damaged parts on my vehicle but other parts are missing as well (photos of proof). I have reached out to the location, as well as the corporate location and no one has answered me in over a month. The location I took my vehicle to was supposed to watch the video, but conveniently the video system was down. If you want your car to be messed up and get no response or replacements of the damaged parts, then feel free to trust PepBoy's for that! Also, oil was leaking because they did not close it properly!

Had an issue with the service and complained about it. A few days later I received a call from the store manager who apologized and corrected the issue to my satisfaction.

These morons say they would respond to my complaint and haven't but yet expect me to still shop there ,lol! You gotta be joking me! Their service really sucks!