How to contact Pep Boys by phone?

To contact the Pep Boys customer service by phone, you can follow these steps:

• Look up the phone number of the Pep Boys customer service. The phone number is listed on pepboys.com. Or check out the Pep Boys phone number page on WorthEPenny.

• Dial the Pep Boys phone number 800-737-2697.

  Hours: Mon-Fri 7am-11pm, Sat-Sun 8am-8pm EST

  Best time to call: 10:15am

• Wait for an answer: Once the call is connected, wait for a Pep Boys representative to answer on the other end.

  Average wait time: 89m

• Identify yourself and state your reason for calling the Pep Boys representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Pep Boys to help them assist you.

• Ask for assistance: Ask the Pep Boys representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.

• Follow any instructions given: If Pep Boys needs additional information from you or provides any instructions, follow them carefully.

• Thank the Pep Boys representative: After you have received the assistance you need, thank the Pep Boys representative for their time and help.

How to get to a real person fastest?

To get to a real person as quickly as possible when calling Pep Boys, you can follow these steps:

• Dial the Pep Boys customer service phone number 800-737-2697, which can be found on the Pep Boys website or in your order confirmation email form Pep Boys. Or check out the Pep Boys phone number page on WorthEPenny.

• When the automated voice prompts begin, do not press any buttons or provide any information about Pep Boys. This may trigger the automated system to provide you with pre-recorded responses and options.

• After a few seconds of silence, the system should give you the option to speak with a live Pep Boys representative. This may be presented as an option like "speak to a representative" or "customer service".

• Press the correct button when prompted by the automated system to speak with a Pep Boys representative.

• If the system still doesn’t connect you to a Pep Boys representative, stay on the line without pressing any keys. Pep Boys will eventually transfer you to a live person.

• If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Pep Boys.

• Once you reach a live person, explain your issue and provide any relevant information about your Pep Boys order. The Pep Boys representative will work with you to resolve your issue as quickly as possible.

• Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Pep Boys website. This may allow you to connect with a Pep Boys representative more quickly and efficiently than calling.

Any tips for calling Pep Boys customer service?

When calling Pep Boys customer service, here are some best practices to ensure a smooth and efficient experience:

• Have your Pep Boys account information ready before calling. This will help expedite your request.

• Make sure you have a stable and quiet environment to communicate with the Pep Boys representative without any disruptions or background noise.

• Be polite and respectful to the Pep Boys representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Pep Boys.

• Clearly explain the issue you are facing and provide any relevant information or details that can help the Pep Boys representative address your concern.

• If the initial Pep Boys representative is unable to resolve your issue, politely ask to speak with a supervisor from Pep Boys or escalate the issue to a higher level of authority.

• Take notes during the call, including the Pep Boys representative’s name, the date and time of the call, and any reference numbers or case numbers provided.

• If necessary, follow up with Pep Boys after the call to ensure that the issue has been fully resolved.

By following these best practices, you can help ensure a positive and productive experience when calling Pep Boys customer service.

What can I do If I am unhappy with my call to Pep Boys?

If you are unhappy with your call to Pep Boys customer service, there are several options you can try:

• Call again: Try calling Pep Boys customer service again and speak to a different Pep Boys representative. Sometimes a different Pep Boys representative may have a different approach to resolve your issue more effectively.

• Escalate the issue: If you are not satisfied with the response provided by the Pep Boys representative, you can ask to speak with a supervisor from Pep Boys or escalate the issue to a higher level of authority.

• Provide feedback: After the call, Pep Boys may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.

• Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Pep Boys customer service through other channels, such as email or chat. You can also explore the Pep Boys Help Center, which offers articles and resources that may help you troubleshoot your issue.

• Consider other options: If you are still not satisfied with Pep Boys service, you may want to consider other options such as returning the product you bought on Pep Boys or filing a complaint with a consumer protection agency.

How do I contact Pep Boys via live chat?

No, Pep Boys hasn’t provided any live chat service currently. While live chat support is not currently available, Pep Boys offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact Pep Boys customer service by phone, email, or social media. Phone support is available during Mon-Fri 7am-11pm, Sat-Sun 8am-8pm EST, and customers can expect a prompt response from a Pep Boys representative. Email support may take longer to receive a response, but it is a useful option for customers who do not need immediate assistance. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of Pep Boys.

How to contact Pep Boys via social media?

You can contact Pep Boys via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Pep Boys via social media:

• Log in to your social media account (e.g. Twitter, Facebook, Instagram).

• Search for Pep Boys official social media accounts, which are typically verified with a blue checkmark.

• Once you find the official account of Pep Boys, click on the "Message" or"Send Message" button.

• Type your message and explain your issue or inquiry about Pep Boys. Be as specific and detailed as possible, and provide any relevant order information.

• Wait for a response from the Pep Boys social media team.

Please note that the social media accounts of Pep Boys are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Pep Boys for certain issues. For urgent or complex issues, it's recommended to contact Pep Boys customer service via phone or chat for more personalized assistance.

Does Pep Boys have an email? How to contact Pep Boys customer service by email?

Yes, to contact the Pep Boys customer support by email, follow these steps:

• Go to pepboys.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.

• Look for an email address on the page.

• Copy the email address provided by Pep Boys and open up your email client. Create a new email and paste the email address into the "To" field.

• In the subject line of the email, provide a brief summary of your issue or question about your Pep Boys order. For example, "Return Inquiry" or "Product Question".

• In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Pep Boys order number or username.

• Once you have completed the email, click send. You should receive a response from the Pep Boys customer support team within a few business days.

What is WorthEPenny's relationship to Pep Boys?

To put it simply, WorthEPenny is an independent third-party website that is not related to Pep Boys. WorthEPenny provides free tools and resources to assist customers in reaching Pep Boys customer service more efficiently, such as the Pep Boys phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Pep Boys, as well as forums where Pep Boys customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Pep Boys, it is not associated with or endorsed by Pep Boys.

DISCLAIMER:

Please note that WorthEPenny is not related in any way to the Pep Boys official app or the Pep Boys company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Pep Boys trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Pep Boys. All references by WorthEPenny to third-party trademarks like Pep Boys are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.